Clinical data collection designed for accuracy and compliance, on web and mobile alike.
Complex medical forms → accessible, consistent tools that care teams can rely on.*
*Chugai Pharmaceutical · Healthcare, clinical trials (eCOA/ePRO) · Freelance engagement via Theodo · 2021–2022
CX Impact
Data collection designed for accuracy and compliance.
Less friction between desktop and mobile for care teams.
A tool clinical staff can rely on.
Context
Chugai Pharmaceutical’s clinical trials rely on data reported by patients and by clinicians (eCOA/ePRO). Their accuracy determines the trial’s compliance.
Here, a data-entry error is also a compliance risk. Hospital staff switch from desktop to mobile in the middle of a shift, and a slow or ambiguous tool quickly erodes their trust. The problem to solve: enable busy, frequently interrupted care teams to enter reliable data, without fatigue and without doubting the tool.
UX / CX Approach
- Start from care teams’ day-to-day reality. Heavy shifts, switching from one device to another, slow hospital networks: the design starts from these real constraints, within an agile, iterative product team.
- Catch the error the moment it happens. Real-time validation and clear feedback at the moment of entry avoid discovering an error too late, when it costs the most.
- Don’t make people relearn the tool. The same landmarks on desktop and mobile shorten the learning curve for teams who switch devices.
- Always show where the system stands. On a slow network, not knowing whether an entry has been saved damages trust. Showing the system status at all times preserves it.
- Reduce visual fatigue. High-contrast, accessible patient tracking lets professionals follow treatment progress and adherence without wearing themselves out.
Impact
- A data collection experience designed for accuracy and compliance: fewer opportunities for data-entry errors, by design.
- Less friction between devices for care teams.
- A tool clinical staff can rely on during trials.